Customer Service Happy families, renewed contracts
Ticket queue, renewal tracking, and satisfaction monitoring for customer success teams. Turn families into advocates and prevent churn before it happens.
Key Features
Everything you need to transform how you work
Ticket queue
Triage, assign, and resolve parent issues with priority levels and SLA tracking.
Renewal tracking
See every upcoming renewal with risk indicators — act before families leave.
Satisfaction surveys
NPS and satisfaction surveys at key moments in the family journey.
Chat integration
Pulls directly from the in-app chat — no context switching.
Analytics
Trend reports on resolution time, satisfaction, and churn risk.
Resolution workflows
Standard playbooks for common issues — billing, grades, behavior, scheduling.
How It Works
Get started in just a few simple steps
Ticket opens
Parent raises an issue via chat, email, or web form.
Triage & assign
Auto-prioritized by severity and assigned to the right team.
Resolve & measure
Close the ticket, request feedback, track NPS.